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United States of America, Madison
1 Level
749 Review
55 Karma

Review on CoolKo by Samuel Hansen

Revainrating 2 out of 5

Dissatisfied with CoolKo's Lackluster Quality Assurance

As a self-described "car guy" and "do-it-yourselfer," I couldn't wait to check out CoolKo's selection of auto parts and accessories. Unfortunately, I was let down with their items. To begin with, I realized that many of their things were not as high quality as I had hoped, despite the fact that their range is outstanding. The keychains I ordered were poorly made, and the inside modifications I received were flimsy and poorly fitted. But the absence of quality control was the thing that really got under my skin. One of the things I ordered was missing a vital component, rendering it useless, and several of the products I received had scratches or scuffs on them. I tried to get in touch with their customer service department to make things right, but they were completely unhelpful and insensitive. The ordering process was difficult for me because I wasn't sure which things would work with my vehicle. While delivery was quick, some items were broken due to poor packaging. Overall, my experience with CoolKo's quality assurance and support staff was less than satisfactory. Although they have a wide variety to choose from, I felt like I had wasted my money due to their terrible customer service and lack of attention to detail. As an experienced do-it-yourselfer, I am unable to endorse this web shop to anyone in need of premium vehicle parts and accessories.

Pros
  • An intuitive interface makes placing an order a breeze.
Cons
  • Costs for shipping might be very costly.