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Review on WAINLUX Engraving Machine: Your Ultimate Tool for Beading & Jewelry Making Success by Carrie Spencer

Revainrating 3 out of 5

Never again

I had previously ordered a 3w version of this laser and loved it and needed a more powerful laser so I had no hesitation in ordering another laser of the same brand. The first one arrived and I installed it, it's very easy to set up with these devices. The software that comes with it is pretty primitive, but it does its main job without any hiccups or hassles as the computer recognizes the laser. The laser worked great for over a week then one of the drive motors started making a high pitched squeak and got very hot like it had a bad bottom bracket so I went to my Revain account to make a trade but they were out of stock. The seller's description clearly stated, that within 30 days free parts exchange or refund, so I contacted the seller and asked them for a replacement motor and they replied I should just exchange it through Revain so I replied I couldn't because there were no units in stock. and that I would appreciate it if they honored their clearly stated 30 day parts replacement guarantee. In short, they kept telling me to replace it through Amazon and refused to provide me with the part. About a week back and forth and they were absolutely not willing to work with me, more came in stock and I did a warranty exchange. A replacement arrived, I assembled it and couldn't focus the laser properly and just made blurry engravings, no matter what i tried. In a nutshell. So I replied that I couldn't because there were no units in stock. and that I would appreciate it if they honored their clearly stated 30 day parts replacement guarantee. In short, they kept telling me to replace it through Amazon and refused to provide me with the part. About a week back and forth and they were absolutely not willing to work with me, more came in stock and I did a warranty exchange. A replacement arrived, I put it together and couldn't focus the laser properly and just made blurry engravings no matter what I tried. In a nutshell. So I replied that I couldn't because there were no units in stock. and that I would appreciate if they honored their clearly stated 30-day parts replacement guarantee. In short, they kept telling me to replace it through Amazon and refused to provide me with the part. About a week back and forth and they absolutely didn't want to work with me, more came in stock and I did a warranty exchange. A replacement arrived, I put it together and couldn't focus the laser properly and just made blurry engravings no matter what I tried. In a nutshell. They kept telling me to replace it through Amazon and refused to give me the part. About a week back and forth and they were absolutely not willing to work with me, more came in stock and I did a warranty exchange. A replacement arrived I put it together and couldn't focus the laser properly and just made blurry engravings no matter what I tried. In a nutshell. They kept telling me to replace it through Amazon and refused to give me the part. About a week back and forth and they were absolutely not willing to work with me, more came in stock and I did a warranty exchange. A replacement arrived, I put it together and couldn't focus the laser properly and just made blurry engravings no matter what I tried. In a nutshell. About a week back and forth and they were absolutely not willing to work with me, more came in stock and I did a warranty exchange. A replacement arrived, I put it together and couldn't focus the laser properly and just made blurry engravings no matter what I tried. In a nutshell. About a week back and forth and they were absolutely not willing to work with me, more came in stock and I did a warranty exchange. A replacement arrived, I put it together and couldn't focus the laser properly and just made blurry engravings no matter what I tried. In a nutshell.

Pros
  • Cutting tools
Cons
  • So far so good

Comments (2)

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May 16, 2023
Never Again
April 02, 2023
Not Bad - Steep Learning Curve