You can easily set up your account as per requirements of business and also you have multiple ways like phone call tracking etc., through which it helps us track all interactions made by customers or leads from different sources over live chat/email /phone calls and even SMS marketing. It doesn't allow integration with other systems like HubSpot email automation tools so that we could be able create automated workflows using both platforms simultaneously. Have used outbound since last 2 years and I am sure this will continue because they provide good quality services at reasonable prices without any hidden costs unlike others who charge too much money than what actually provided. They are providing good customer support team who guide me step-by-step about how things should go when contacting my target clients via emails, chats and social media posts.