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1 Level
1305 Review
75 Karma

Review on JSupportDesk by Michael Radhakrishnan

Revainrating 4 out of 5

Great tool if you're looking get out from behind your desk and automate some tasks

It's easy to use, it works great with our ticketing system (Pipedrive) so tickets are automatically created when an issue arises; we can see who opened/closed issues in real time which makes managing workloads much easier for us as managers ; I don't have any dislikes about this product at all! We've been using Supportdesk since 2011 without major problems or glitches - very happy customer here :). Automating workflows has reduced human error considerably by reducing manual processes that could lead into mistakes being made during busy times of year such as Christmas / New Year etc.;.

img 1 attached to JSupportDesk review by Michael Radhakrishnan



Pros
  • The user interface is excellent both visually &
Cons
  • Only drawback really was how cumbersome importing support ticket information from PipeDrive used too be