Review on MPM Capital by Kevin Dow

This service helps me solve a problem that can easily happen to many people. After 3 years without paying attention to our equipments, suddenly something happened, like an equipment failure and needed major repair. Fortunately we had a call center nearby to answer any request for help. But how about those of us using telephones and e-mail? With an ordinary phone line and internet connection it’s very difficult to tell a customer waiting hours after hours. If your telephone line is dead, the technician may never arrive. The same case applies for mail delivery failures. With an emergency procedure, we can avoid those problems before it happens. My experience show me, when you have a good maintenance plan, no problems appear. For example, if you have a well structured database, you can instantly check what equipment is going to require care today, tomorrow, next week, month. And with some advanced calculation, you estimate the remaining life span and provide information related to possible risks.





The customer experience with MP is very good. He answered very promptly my question and made suggestion for me. All of the answers he gave via mail, I found effective and useful. This application is well written and it has features to organize my equipment's information in the database, to track the status of the order, invoice, shipping note and delivery, etc, which save my time and money during maintaining the inventory.





This application helps me to maintain all the technical problems i face when doing some basic operation of my equipments. With its application i manage maintenance records by collecting the issues along with date of reporting. Its also helpful for tracking the defects and issue identification

The interface seems very intuitive for me and my team. As a technician, its easy to navigate around your documents, create requests, monitor pending cases, resolve technical tickets, and even send requests over mail messages through our internal ticketing software (Mantis). For example, when creating an appointment request in the CRM section, you need to define a date, day of week, type of inspection requested, location of the equipment needing the repair, notes about your request, and optionally include pictures taken during repairs using a mobile device or your camera. And then just hit Save and the job is done. Of course, we had to teach everyone else on our site exactly how things were going in order to continue adding new features without causing conflicts; however this is probably true for many solutions and shouldn't be discouraged. Once everything is in place, our technicians receive the same alert notifications and emails via the CRM as our managers, so they don't miss important activities regarding our client's equipment.