Ease to use, easy set-up process as well all data is available via excel so it's very flexible (which sometimes can be bad). Some people may not like that everything takes time when trying out new software compared against other options with free trials but I am okay if it took too long! The customer support could do better at answering questions quickly without giving them an answer or just ignoring you altogether instead they should have someone there every day ready willing & able - even during holidays - take your calls/emails ASAP!! This will help reduce problems which helps keep us more productive because we're focused on our work rather than being frustrated by having issues solve immediately before getting started again after switching computer off etc.. I love how easy it is to use, there are many different features that can be used depending upon your needs as far customization goes but nothing too complicated about this software either way its very simple with great results! Nothing really at all so no dislike here just because everything was perfect honestly when i first started using milesahead my monthly bill went from $200/month down until now where we have reduced our bills by over 60% which makes me happy!!