1 You must enable Lively before you can turn it on. 2. The user manual leaves a lot to be desired.3. According to Great Call Support, there is no way to transfer contacts from my phone4. You need to scroll down to find and select contacts.5. WJ tried his best to help but couldn't. Seller is not at fault, I will not use Great Call products. I will do business with Best Buy and recommend them. Due to many cons, I returned the Jitterbug to the seller.
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