I like that they have been very good at being flexible with me in terms of my schedule to pick up or drop off shipments from different locations around California (I'm currently working out-of state). They are also fairly inexpensive compared other carriers we've used before - so it's nice when you're running low funds! So far this has not really presented any problems as long there isn't an issue getting them fixed quickly enough if needed :) As stated above though flexibility can be key sometimes which makes things easier/harder depending upon your situation but overall great experience thusfar using yusensolutions!!