I really like that they are fully insured, have great customer service skills, their rates seem fair for what you get. Nothing at this time! We had to cancel our account with them because we needed more control over our pet sitter scheduling than it gave us (we could not set the frequency). They were friendly enough but did not listen when i asked about adding another client so as to make sure there would be no repeat customers. If they can improve upon getting clients into accounts then maybe they'll see an increase in business overall. Having someone watch my dog/cat while I am away is such a huge relief - if anything happens he's right next door waiting for me!! I like that it is so easy to use from anywhere, even if you are not at home with pets! It's also very convenient for clients who need assistance when they're away from their pets. You can't have too much choice, but there isn't anything I really dislike about this product. Please contact us here: https://powerpetssitterservices.com/contact-us/ to see how we can help you out today! We provide pet sitting services across California.