I like that it is very user-friendly, has great reports available for viewing & managing all of our policies/ processes (internal or external).
It's also easy to learn how everything works by simply clicking around! There isn't much we dislike about this solution at its current price point ($200 - $400 per year depending upon which version you choose) however if they would have charged more up front there wouldn’t be any issues with what could become expensive annual renewals every 1 – 2 years as things change over time i think? We use Provitertrust mostly internally though some clients do still get access via their IT department but overall haven had many complaints from customers so far who are accessing through providers trust directly vs going thru third party portals such as cloudflare etc., just want peace of mind knowing.