My favorite thing about decanter is that it can be used for all types of products from coffee makers (espresso) through wine glasses! It's very easy to use as well with lots of tutorials available online which makes integration even easier.
I do not dislike anything in particular but if you are looking at other similar tools then go ahead and try them out too see what suits your needs best - the product is excellent so there shouldn't really be much reason why this would stop anyone from using it once they've tried it. We wanted an automated way to track our customer engagement via social media including sentiment analysis. This has been done beautifully by decantar since we don't need to manually add new posts or interact anymore.