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Mexico, Mexico City
1 Level
728 Review
45 Karma

Review on Taskaim.com by Joseph Mannasseh

Revainrating 1 out of 5

This is a terrible product. Their web site is horrible and their customer service is equally bad.

I have a number of issues with the product that have gone unanswered for months. When I first signed up for the service, I was told I could not cancel my subscription because I had already paid for it. A few weeks later, I tried to cancel and was told that I couldn't do that without paying another month's fees. They kept me from cancelling, and refused to refund my money. Finally, I complained and said that I would have to cancel my account if they didn't provide me a way to end my contract. They gave me the option of cancelling my account, but I still needed to pay the rest of the month's fee before being able to cancel. If you try to cancel this product, expect to be charged for the remainder of your contract, regardless of whether you actually want to continue using the service. This product is so bad that it's almost impossible to recommend.

Pros
  • Easy to integrate with MS Office and Excel
  • Has good support when you have questions
  • Can export results as XML
Cons
  • The quality of the work produced by this software is questionable at best
  • Unreliable support (I emailed them and never got an answer)
  • Often, this is because of Excel crashing, but it also happens when you're trying to run the software itself.