Review on Lite Internal Drive Optical IHAS124 14 by Duane Kerr

I installed the CD that I received and after a few months the tray stopped working. Even if the tray were operated manually, the drive would not read discs. I hardly used the drive so I figured I just had a tramp. It happens. When I contacted the LITE-ON warranty department, they first gave me the wrong email address to request an RMA, so I had to contact them a second time to fix the issue. I was then told that I would have to pay for shipping to their west coast facility to have the unit replaced and they would pay for shipping back. Shipping 2/3 the cost of the original disc! This sounds ridiculous to me, but I work in the service business and was taught that guaranteed round-trip shipping is handled by the service provider/manufacturer, NOT the customer. Good luck buying one of these devices!