I like that you can customize your workflow to fit your needs. You can also use the API if you want to connect with other systems. The reporting features are easy to use and give you all the information you need to make an informed decision. Sometimes it takes a few minutes to get everything set up correctly. It's not always intuitive which makes it difficult at first. If you have a large amount of data you need to track, this program will help you keep track of it. We are using it to track our grant applications so we know where our money goes.