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Switzerland, Bern
1 Level
708 Review
38 Karma

Review on CHEFFANO by John Patel

Revainrating 1 out of 5

The CHEFFANO Online Store Left Me Disappointed

I was eager to give CHEFFANO a shot because I frequently buy for home and kitchen goods online. Nonetheless, I was let down and frustrated by this web shop. The limited options were one of my biggest complaints about CHEFFANO. Even though they claim to focus on items for the home and kitchen, they actually only had a very small variety to choose from. I had a hard time locating the precise products I needed and wound up making my final buy at a different online shop. The website was not user-friendly, which was another problem I had with CHEFFANO. Although their organization into sections and subcategories is straightforward, I was not impressed with the site's search functionality. Even when I knew exactly what I wanted, it was difficult to track down the goods I needed. This made going buying a very annoying and lengthy process. Last but not least, CHEFFANO's support staff let me down. Their employees were nice enough, but I found them to be lacking in expertise and assistance. I was reluctant to make a purchase because they were unable to answer my questions about the products I was interested in. My time spent with CHEFFANO was frustrating on the whole. I was disappointed and frustrated by their small variety, mediocre website, and unhelpful customer service. I would not refer anyone looking for premium housewares to this web shop.

Pros
  • Excellent customer care provided by knowledgeable and amiable staff.
Cons
  • Was damaged