I like that they are able to customize their system so it fits our needs perfectly! They provide great customer service as well which makes working with them easy at times when we need help or have questions about something new in regards to using this product!! We use CF primarily because its user friendly but also offers other features not found anywhere else out there (including integration). So far no complaints from me. Its helping us keep organized records easily by allowing access via mobile devices suchas ipads/tablets etc..