Modems and routers should be easy, plug them in, follow a few instructions and set up your Wi-Fi names. Nowadays most companies create a user friendly product and once set up they work forever. I bought this model because I switched to Xfinity and didn't want to rent a modem and router there. It worked flawlessly from March 2018 to November 2018. And then they did a firmware update. Xfinity went out of their way to help me figure out why my internet stopped working. He fell four, five, eight times a day. When he came back I still couldn't access the internet. They pointed me to a firmware update and then I knew what to do. I called Netgear for assistance. Guess what? They install software on your modem that blocks it, then tell you there's only 90 days left for tech support. 90 days. 90. When the modem reboots, causing me to keep losing internet access, the modem reverts to factory defaults. That means you have to log in again and change the WiFi names, change the passwords and then your internet will be up and running within an hour or two. You'll also need to enter the password for the network you've set up on all your devices since things have changed. I will never buy a Netgear product again. Is always.
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