The system has been easy to use for both our technicians as well as customers. We have not had any issues or complaints about the program at this time. I would recommend it to anyone looking to implement a new type of communication tool in their business. There really isn't anything i can say negative about yet! It's great so far! If there was something we didn't like, i don't think we'd be able to find out about it until after using it longer. So far, everything seems very intuitive and works perfectly.
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