The most important feature of this software it that your agents can have access to many different applications without having to be connected at their desktops or laptops directly with them. Also you don't need any additional hardware for training purposes as well since everything will run smoothly from within one system which helps in reducing costs significantly while maintaining quality services provided by our clients worldwide. Nothing much I would say about this product other than its simplicity when dealing with new users so far but there isn’t anything really negative either aside from being able to get better results using fewer resources overall. This application has made my work easier because now we no longer require multiple desktop computers running separate softwares just to train staff members who perform very simple tasks like taking customer calls regarding billing issues etc. We've also been able to save up quite some money thanks to lower equipment requirements, reduced maintenance needs and less time needed for.