The best thing about this program is that it allows you have all of our information stored in one place so if we need anything from an invoice or any other document i can quickly find what I am looking fo rin 1 second! As far as problems there are none really but sometimes when trying out new things some confusion may arise until they learn how everything works together (maybe just me?).
If using Microsoft Word then its fairly easy once learned however having someone who knows html helps too since most invoices look like junk text at first glance unless formatted correctly which takes time away form getting my bills processed faster than before!!