The ease at which you can get an answer from matterhorns customer support has been amazing! Very helpful!! Also they have very fast turn around times for answers, sometimes even getting back within minutes (in some cases hours) after being submitted. They also offer mediation services as well if needed/wanted by all parties involved in your case. I would highly recommend this service over other online dispute resolution providers out there because it helps save costs since no physical office space needs to be built up etc., plus their turnaround speed allows things like court dates to not need to wait weeks just so that people could resolve differences before having to appear in front of judges. You will find them easy going & trustworthy when dealing with issues between both yourself AND customers regarding disputes pertaining towards purchases made through their website(s).