The struts work perfectly (very high quality), and when I had a problem, the customer service was amazing. Fantastic company--you will be well taken care of if anything goes wrong. See below for details on how they went above and beyond to help me resolve a problem of my own making.I bought these struts for a large storage box I built. I messed up the lid weight and ordered struts with too much pressure. I estimated the total weight of the lid, which was wrong. I needed to measure each side of the lid where you plan to place the strut. I also mistakenly thought both struts combined were 120 lbs, when in fact it is each strut individually. All that to say, when I installed the first120 lbs strut the lid wouldn't close. Had I read the produce details more closely this wouldn't have happened. After taking a more accurate weight of the lid by measuring each corner, I emailed the company about the problem I created and asked if they could help me replace the the struts I ordered with a lower pressure set. Despite everything being my fault, they offered to replace the struts at no cost. New struts arrived within a couple of days. They were the right pressure this time and provide incredible support for the heavy lid on my storage box.
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