It's easy enough for me as owner/operator to use without any assistance from my accountant or other staff members.I have been able to successfully update our records with ease. I am still learning all its features but it has made updating so much easier! The only thing i do not like about this software is there are no reports available in the standard version - however they offer upgrades at additional cost. We're using Avalons booking manager system because we want to make sure our clients never miss out on their scheduled appointment time if something happens during working hours (ie car break down).