Review on Protect Your Pickup With BAK Revolver X4S Hard Rolling Tonneau Cover For Chevy/GMC Silverado/Sierra & C/K 6' 6" Bed (78") - Fits 1988-2013 Models (80101) by Brad Bryant

First, let me start by saying that this product is every bit as beautiful as you'd expect; it looks and works amazing.Now for the tl;dr folks:I had a unit that (apparently) had a small factory defect in one of the slats that didn't expose itself until the very end of installation. I contacted the seller to see what could be done as the defect was obvious, but didn't fully stop operation so I didn't really want to hassle with uninstalling, returning, receiving and re-installing again. It was also missing a single screw that holds down the strap holder. First off, let me send a HUGE shout out to their CS team -- they were polite, quick to respond and very thorough with their options dealing with this issue. I couldn't ask for better service. They bent over backwards to be sure I was satisfied and that my issue was addressed. Not once did they make me feel like I was a "Karen" and just complaining.For the product, installation was a breeze. I did have another buddy here to help, which came in useful as lifting the top onto the truck might have been difficult for me to do at my age and physical condition but was easy as pie with 2. A second person also helped when it came time to be sure everything was aligned and tight during install. Only basic tools required and it went about as smoothly as their install video shows: absolutely no complaints. And the finished fit and finish were absolutely perfect.Summary: I couldn't recommend a better product. It's worth the extra $$ compared to the "lesser" soft versions and I really did get the best of both soft and hard tonneau covers with this option and couldn't be more pleased. Great job!