The ability to see volunteer information at a glance and be able to quickly pull up previous screens for reference. It's easy to use and super user friendly! I wish there was more flexibility when it came to adding new fields. There are times where we need to add additional fields but it can be difficult to find them. We also don't have any way of creating custom reports without having to go back into the system and re-create them. This has been a great tool for us as it allows me to stay organized and keep track of all of our volunteers.