When I finally opened the box and plugged it in it shorted out. I tried different outlets to confirm it wasn't an outlet issue. It burned out my outlet which I had to replace. I assumed it was a problem with the controller (the main electrical part) . When I explained the issue, the "replacement part" sent to me was a new handle. The serving time they sent the"replacement part" it was another handle. FINALLY they got it right and sent a new controller. Tried it out and again shorted out as soon as it was turned on. Apparently the heat press plate electrical was the true problem. This item is unusable and unsafe. Because it was well after the 30 days, they will not take the item and wrong parts back without me paying to ship the 40+ pound item back for a partial refund. They won't provide the correct part either.Waste of money and time. DON'T BUY THIS ITEM!
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