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Review on πŸ”Œ NETGEAR Orbi CBK752: Whole Home WiFi 6 System + Built-in Cable Modem | AX4200 (Up to 4.2Gbps) by Christopher Smith

Revainrating 3 out of 5

Unfinished Design - Many Errors

So this is AX. Unless everything in your home is already AX, or you don't plan to upgrade everything to AX, it doesn't offer any additional speed, convenience, or security. But I returned this kit due to bugs, defects, inconveniences and security issues. 1. You cannot deactivate the REMOTE CONTROL. Anyone who knows how to pick locks can connect and play with this router. If the attacker fails to enter the password once, the router will politely ask if the attacker wants to reset the password.2. Port forwarding ignores the selected port number and lets all through. Yes, I got hacked after opening port 40000 on a device.3. DNS not working well. This is a known issue with Orbi AX cable modems and possibly routers. There are at least a few posts about this in the forum. You get blank pages with "Page not found" notification and after a few seconds the page fills up. You must set all your clients to a manual DNS server to bypass this error.4. Lists of connected devices are reversed when you add "to device name". Yes, a quote, like a 65-inch TV, excites the router. A full factory reset is the only way to fix this "bug". or it could be a simple buffer overflow - a device name longer than 30 characters or some other fixed record length (after the name to override the record count) - which by the way is a known vulnerability of these devices over the WAN. Side. There are a few other annoyances, but enough, I've given up. As for support? I have to say that Netgear's support is one of the worst I've dealt with. After waiting days for an answer, they tell you to do stupid things like "reboot router" even though you made it very clear in your help post that you did the power cycle. And some of my requests for help go unanswered. within a few weeks. Now for the fun part: on three support requests, two of which went unanswered for weeks, I replied that I no longer need support because I returned the product: Please close the support request as pending. I'm still getting the exact same response to a single support ticket - with the exact same text asking me to flash the firmware on all devices in the set with the same or older firmware, then factory reset the devices and then set up the devices like new. NETGEAR has published a list of devices known to be vulnerable to certain types of hacking. The RBS750 is on this list and newer firmware is available for it. Therefore, Netgear's support team wants users to use OLD firmware that is known to be vulnerable to hacking. How fun is that?

Pros
  • Electronics
Cons
  • So Far So Good