I like that it is easy to use, but also has many features you can customize if needed! It isn't cheap though so there are some things in particular we don’t need (like our own custom reports) which would be nice from other programs as well at lower cost than what pastoral care charges us each month!! If your looking into this program make sure they answer all of questions about customization because depending upon how much time/money someone wants put towards their system vs price difference between similar systems will vary drastically. We have been able help manage everything with one place rather then having several different sites or email lists where people could get confused when trying find information online etc...