I like that it has all of our accounts listed in one place which is very useful for billing purposes. It's not always updated when information changes, but we can get an email notification if something does change quickly or new items are added. A quick way to see what invoices have come through from each client. Our account manager at the time wanted more options/clarity with regards to how many times certain things could be billed to different clients (e.g., some companies charge by item instead of per hour). Also, there wasn't any option within the application itself where she could go back into previous months' bills & add expenses as needed without having an actual spreadsheet open - just another small detail. The fact that they're constantly working towards adding features requested by customers also helps us know that customer service matters!
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