I like how easy it was! It's very user friendly - there are tutorials available online as well which walk through every step of using this program so if something goes wrong we can always go back in time or try again later when things have been fixed/updated since then!! There aren't any downsides at all really but maybe some people would prefer having other options such dental insurance companies (i don’t) because they could do everything digitally instead? This saves us hours each month by doing our billing electronically rather than manually entering data into excel files etc.,.