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South Korea, Seoul
1 Level
741 Review
60 Karma

Review on Chemia by Jason Hutchinson

Revainrating 3 out of 5

This is a terrible product, their website is poorly designed and confusing.

This is another very bad product, their website is also badly designed, it looks amateurish. When you login it looks very messy and confusing. The interface for setting up accounts and uploading documents was horrible, you would spend hours trying to figure it out, before giving up and moving onto the next product. If you want to upload documents you have to log in with 2 different products, and if you use both you will end up with 2 accounts and therefore double charged. Their response times were appalling, and it took us nearly 6 weeks to get a simple issue resolved. I did manage to contact them and ask for help with a problem I was having, and after 5 emails they still couldn't solve it. We finally gave up and moved onto a different product.

Pros
  • There were no cons on this list, it was all good, we didn't experience any problems with this one at all
Cons
  • Poor UI/UX - The site was confusing and unprofessional looking
  • Poor support - it took almost a month to get an issue fixed
  • After contacting them several times and being told that they could not do anything about it because they were "overdue" on payments, we stopped paying until they resolved the issue