This is a complete rewrite of a previous negative review. I had an issue with this toaster (half the heating elements stopped working) but after writing a negative review I was immediately contacted by the support team. They expressed concern about my problem and immediately sent me a new toaster and a prepaid label so I could return the old one. So despite my issue, B+D fully supports their product, which is pretty cool. The toaster itself is very good. It feels a little light compared to other toasters I've had, but the slots are very wide and quite deep, allowing me to easily fit slices of homemade bread. Frying is even, heats up fairly quickly.
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