I like how the system is easy to use and the customer service is always helpful. They are a software company and they have a lot of different products. The customer service is always helpful. If you have any problems, they are always willing to help you. I don't like how there is not much for the customer to do after the software is installed. It is a great software and I would recommend it to anyone. I am able to use it to communicate with my customers. I am able to talk to them online and see what they are doing.