Review on Kodak 1960988 ScanMate I940 Scanner by Kyle Mason

I bought this device in 2016. The first results were good. However, due to streaks on the scanned output, cleaning was required after a few months of use. User caution: when starting the cleaning process, one of the steps is to release the small spring-loaded latch, by small I mean about 1/2" x 1/2". If he breaks out of his sitting position, I won't be able (for me) to put him back in place. I haven't been able to get any help fixing this issue and so far the scanner is nothing more than a paperweight! If anyone at Kodak reads these reviews, please respond with suggestions to resolve the issue.