I love that my patients are able have their labs sent automatically without me having them log in each month or even once every few months depending if they forget it was there! It would be nice though more of an automatic reminder/alert system so we don't lose out as much during holidays because employees leave unexpectedly etc.. but thats just something minor about this program overall which i actually enjoy using daily vs monthly billing where you'd need reminders constantly since nobody logs into your account very often anymore unless its been longer than usual between visits (which can last weeks).