Great product and easy to install, keeps our bike secure on the trailer for the most part but when we received the item the plastic covers that go over the ratchet strap broke on both of us. It doesn't affect how the ratchet straps work, but they don't have a plastic cover now to keep them looking better and in top working order. We wanted to replace these parts but couldn't figure out how to replace just the ratchet straps or plastic covers without sending in the entire unit. So we were just happy with what we got because we didn't have extra time waiting for a brand new install in the mail. Otherwise this is a great product to protect your bike.