We are not dog owners and not first time taser collar owners. At first I was pleased to find that there are cheaper taser collars out there with high reviews but unfortunately the quality matches their price: CHEAP Our other collar brand is about 3 times the price but we still have it and it still works well, lasts more than 5 years while these collars don't work in less than 6 months is a summary of what went wrong: 1 Thickness and strength: 1 star Week 1 of use: Both collar straps and buckles were broken by our dogs They bit them through while fighting each other I tried replacing the collar straps and buckles by purchasing straps at pet stores but the Replacement straps were too thick to fit through the narrow gap in the collar, and d The buckles were too wide to fit the thin straps that came with it. Nika thin and poor quality. together a working collar from fragments of two of them. Two more collar flaps, but now only one working strap and buckles.2. Functionality: Our dogs didn't seem to respond to vibrations or bumps most of the time, which shocked us! We kept increasing the amperage, but still not too often, and when it worked, our dogs were getting a lot more amperage than we wanted because we didn't think it was strong enough. We've done everything that was recommended, removed the rubber contact points and put in longer contact points, but it's still hit and miss.3. After 3 months, a stunning collar would no longer turn on and off. The power button no longer works. So we have 1 working collar left.4. After 4 months, the last remaining working shock collar will not charge. We plug it in, but it doesn't seem to plug in where it plugs into the collar. 5. Customer Service? There is no phone number on the website, only email. We are waiting for an answer from them, but still this is poor quality. Hopefully we get our money back as I wouldn't want a replacement if they work the same way. I wish they were of better quality! It's not a pity! UPDATE: February 6th, 2021 Email customer service has responded and sent a replacement for everything except the charger. I had to attach a video of the problem to my email to get a replacement. But, you know what? When I plugged them in to charge with the original charger, they didn't charge. Could the charger be the reason why the second stun collar didn't charge at all? I contacted customer service and they agreed to send a replacement charger but as every piece of my original equipment stopped working less than 6 months after purchase I have very little confidence in the quality of this product. I've attached the video I sent you above.
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