It was easy for our sales team to use because it is very intuitive, which made learning how to navigate it relatively quick. There aren't many options or features I didn't like, but there are a lot of things that were new/not obvious at first so it took us some time to learn everything we needed to know about this program. We implemented live chat in one day and have already seen an increase in leads through the program. Our customers love using it! They can ask questions without having to wait days for an email response; they don't always get responses when asking via phone as well. Some of them feel overwhelmed by other forms of communication with agents (phone calls vs. emails), so they prefer talking to someone who will personally answer their question right away. This has been great for helping them understand what services we offer and answering any questions before sending out an order confirmation. The only.