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1 Level
1340 Review
63 Karma

Review on Livecom 6G by Jared Winebrenner

Revainrating 4 out of 5

Great tool - especially if you're looking into adding automated messaging

It was easy for our sales team to use because it is very intuitive, which made learning how to navigate it relatively quick. There aren't many options or features I didn't like, but there are a lot of things that were new/not obvious at first so it took us some time to learn everything we needed to know about this program. We implemented live chat in one day and have already seen an increase in leads through the program. Our customers love using it! They can ask questions without having to wait days for an email response; they don't always get responses when asking via phone as well. Some of them feel overwhelmed by other forms of communication with agents (phone calls vs. emails), so they prefer talking to someone who will personally answer their question right away. This has been great for helping them understand what services we offer and answering any questions before sending out an order confirmation. The only.

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Pros
  • That you guys send me updates automatically whenever anything gets updated within your platform super helpful especially if something's broke :)
Cons
  • maybe just not knowing exactly where certain pages exist yet