It was easy for our sales team to use because it is very intuitive, which made learning how to navigate it relatively quick. There aren't many options or features I didn't like, but there are a lot of things that were new/not obvious at first so it took us some time to learn everything we needed to know about this program. We implemented live chat in one day and have already seen an increase in leads through the program. Our customers love using it! They can ask questions without having to wait