Review on DigitalCX by Robert Davidson

The ease of use makes it easy for our agents as well us clients alike who are new at using this software/call center interface system. The reports give you all possible information in one place which help your management team keep track if needed. And last but not least we've had no issues since implementation so farWe're very happy about how smooth everything went especially when compared against other systems I have used previously (and they were excellent ones). I can't think what else there would be i'd like added or changed about digital cx. Call centers seem more efficient than traditional phone queues because everyone's able see each others screensIt allows better communication between agent staff members & supervisors via screen sharing. This has been helpful mainly during shift changes where having face-toface meetings isn'e always practical.