Header banner
Revain logoHome Page
digitalcx logo

DigitalCX Review

3

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Customer Service, Customer Success Software

View on AmazonView on ЯM

Description of DigitalCX

DigitalCX is an AI driven conversation platform that helps businesses to engage with their customers – solve problems, answer questions and complete transactions to get their job done! As a result, businesses increase customer satisfaction, decrease call volume and improve conversion rate. Combines machine learning with business rules for the most optimum results. Platform is easy to use and maintain without a single line of code, comes with dashboards out of the box and supports 30 different languages.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Great solution - Very user friendly & high quality

The system works really well for all of my clients. It gives me real time reports showing what needs attention by each client in real-time so I know when they are engaged or not before calling them back myself. Some systems seem more effective than others depending upon your business model/goals. If you need detailed analytics at every level including phone calls this program will help greatly. You can be as involved during setup if needed but be aware that some changes take several days (or…

Pros
  • Easy access multiple platforms.
  • Great support team & great community!
Cons
  • Few limitations around customization / integration capabilities

Revainrating 5 out of 5

Best Customer Service Management Software

The best thing about DigitalCX is its capability of providing a seamless experience across all channels (Online/Offline). It’s also easy to use and has a lot of features which makes it very user friendly. I don't like the fact that there are so many options available for me to make changes in my profile which sometimes can be confusing. I would recommend this software to any business who wants to have a better online presence. We are solving the problem of having multiple customer service…

Pros
  • Easy accessibility with lots if useful tools, great support team! Great platform we do not need anymore systems because they work just fine together.No complicated setup procedures etc.,.Great customization tool ability build own product from scratch or modify existing ones.
  • Full control over pricing structure; you create your price plans according needs
Cons
  • Good but not great

Revainrating 5 out of 5

Overall great experience from beginning to end with minimal glitches

The ease of use makes it easy for our agents as well us clients alike who are new at using this software/call center interface system. The reports give you all possible information in one place which help your management team keep track if needed. And last but not least we've had no issues since implementation so farWe're very happy about how smooth everything went especially when compared against other systems I have used previously (and they were excellent ones). I can't think what else…

Pros
  • Having ability to chat with supervisor before,during,& after calls helps improve call quality by reducing confusion& miscommunication across departments within my organization!Also seeing both sides is great too;as an associate its nice that someone gets me some recognition without feeling bad.Its also easier from home then dealing wth human traffic here..so many good things ab
Cons
  • None