I like how easy it is to use, as well as all of its features! It's also very intuitive for my staff who are not tech savvy at times can pick up really fast with this software. Sometimes we have issues where our system seems to freeze or lag but once you get used to using it there isn't anything wrong about it. The only thing i dislike sometimes when working in cluding other employees if one person clicks something they don't want done by another employee will do so instead which causes some confusion, however that could be avoided easily just through training. We had problems before switching over from paper files into electronic records management. After going digital everything has been much easier since then!