I like that it's very customizable with many options to fit your needs as well as give you some flexibility in what works best within an organization (iPad vs desktop). Their support team is also amazing! They are always willing & able to help out when needed or if there isn't much going right at their end they will troubleshoot issues until things work again :) The biggest concern we have about this product currently relates more towards how easy its useability would be once implemented throughout our ministries rather than any technical aspects of using such tools themselves - i'm not sure why but maybe because most people who were trained by them tend to know exactly where everything should go so those implementing aren’t quite familiar yet? Overall though great tool overall just need time getting used too :), especially since all staff members can access information quickly.