I've been pumping on this rack for 2 months. It was installed on my 2002 4Runner and used about 10 times as of last week. I rode to work with the strut down (not a bike) and heard the handle twist and bounce off the roof onto the freeway behind me. I just needed a replacement grip so I contacted customer service and they told me to buy one of them. site. After finding the pen for $8 I thought everything was going smoothly until the shipping cost was $15. I bought my shelf used for 30€. So this replacement handle is costing me almost the price of a full rack? I've decided it's better to invest in a Thule installation so this doesn't happen again.
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