The most useful thing is the ability to track and create work orders. The reporting is simple and easy to understand. There is nothing that I dislike about ManWinWin. It has been a great addition to our maintenance department. It has allowed us to track everything from our service calls to our preventative maintenance. The reporting is very helpful for our customer relations department. We are able to easily update our customer service department on the status of any of our customers accounts. It has also allowed us to track our preventative maintenance and our work orders.