This is your first time having a conductive hob so not sure how it's supposed to work. This one looks great and is easy to install (we installed it professionally). It took me a while to figure out how to turn it on; The hob is locked and you need to unlock the specific burner and then turn it on. I think reading the instructions will help. The hob will make a "click" sound when it starts heating the pots; Again, I'm not sure if this is common or not. However, it heats up quickly and is easy to clean. Happy with the purchase.
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