It is easy for users who are new at using the software, as it has a very user friendly interface that allows you to get up and running quickly without having to spend hours learning how everything works. The customer support team can be slow in responding sometimes but they do eventually answer your questions. I have not found anything about this software that makes me dislike it yet. We use clearrisk to keep track of all our incident reports and insurance claims so we know what needs attention first versus being filed later or forgotten entirely. This helps us stay organized and efficient with keeping up with these tasks.