Review on Komelon 52425IE Powerblade Engineer Measure by Piyush Ventura

I am a real estate appraiser. Bought this device to measure the square feet of the house. Used technical scales for almost 20 years. Used this tape for a week and the snap end of the tape curled up and turned to the side. Can't get stuck at the end of the house or anything. It rotates laterally and is not fixed, so it has no functional use. I really want a refund or replacement. Band is in new condition. Many Thanks.