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Japan, Tokyo
1 Level
721 Review
65 Karma

Review on MT VIKI Switcher Selector Computers Keyboard by Jason Mulah

Revainrating 2 out of 5

Great customer service

My setup consists of two laptops sharing a keyboard and mouse and a large second monitor for my elderly eyes. I'm planning on installing a Raspberry Pi to play around with. My old VGA USB KVM switch had four very bulky cables, and the USB was dodgy and required a Bill Gates solution (unplug and reboot) every now and then. The switch was a progressive type that required going through the connections one at a time with the base out of sight and knowing which connection I was using was a bit of a chore. The HDMI-to-VGA conversion wasn't perfect either, with a slight flickering on the second monitor. I bought a new computer with HDMI, and my old laptop and second monitor also have HDMI, so it's time for a change. The MT-VIKI quad port switch looked nice, buttons to switch between connections directly, a remote control to tidy my desk, a USB port for a printer or whatever, and the price was right. Installation was easy, quicker than removing an old, bulky switch, and truly plug and play. Launched and everything worked as expected. Unfortunately, the remote control stopped working after a few minutes - the indicator does not light up and does not switch. I checked all the connections, turned on the base station, but the remote still doesn't work. I didn't want to mount the base unit on my already crowded desk, so I contacted the MT-VIKI seller through Revain. After a brief exchange of emails explaining the problem, MT-VIKI said they would send me a new remote control by Wednesday next week. Better than promised, a completely new switch arrived on Monday. Plugged in the remote and I was in business. That's excellent customer service, five stars plus.

Pros
  • Featured
Cons
  • Ugly packaging