It's easy to navigate through different sections of claims processing from start-to finish with all steps in order for you at one location! There is nothing I dislike about this program other than it could be more user friendly but that would just require some additional training which they are willing to provide if requested by an employee who needs help learning how to use their system better. This software has been very helpful because we can process our claim information online instead off having multiple people handling paper files or faxing them around between departments/offices.